These Terms of Service govern your access to and use of the attention labs website, the SAA Cloud API, any Paid Proof-of-Concept engagements, and related developer services provided by Socero Inc. ("attention labs", "we", "us"). By registering for an API key, submitting an evaluation application, or otherwise accessing our services, you agree to these terms and to our Privacy Policy. You confirm that you are at least 18 years old, and if you are accepting on behalf of an organization, that you have authority to bind that organization. If you do not agree, do not access or use our services.
Account registration and API access
To access the SAA Cloud API, register for an account and generate credentials through the Cloud SDK. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account, and you agree to notify us promptly of any unauthorized use. We reserve the right to suspend or terminate accounts that violate these terms or our Acceptable Use Policy.
Cloud API license and permitted use
attention labs grants you a limited, non-exclusive, non-transferable license to use the SAA Cloud API for applications that route speech to AI systems. You may not resell, sublicense, or expose raw API access to third parties without a separate agreement. Client SDK packages installed via npm or pip carry their own package licenses.
Paid Proof-of-Concept engagements
A Paid Proof-of-Concept (Paid POC) is a structured evaluation engagement. Scope, duration, deliverables, and refund terms are set out in the order form executed at checkout and incorporated into these terms by reference. Access granted under a Paid POC is for internal assessment only and does not constitute a production deployment license.
Acceptable use
Your use of our services is subject to our Acceptable Use Policy, incorporated into these terms by reference. Among other things, you agree not to:
- Scrape, crawl, or systematically extract content without written permission
- Transmit spam, malware, or other harmful content
- Attempt unauthorized access to any part of our systems
- Misrepresent your identity or affiliation to us
Violations may result in suspension or termination.
Fees, billing, and cancellation
Free-tier access is provided at no charge, subject to evaluation credit limits. Enterprise and OEM pricing is agreed separately through a commercial briefing. Payments are processed via our third-party payment processor. Fees are non-refundable except as stated in a Paid POC order form or required by law. We may change pricing with reasonable advance notice to registered users.
Intellectual property
attention labs and its licensors retain all rights in the SAA Cloud API, the underlying model, and documentation. Nothing here transfers that ownership to you. You retain ownership of content and data you submit through the API, subject to the limited rights needed to operate the service. Feedback you provide may improve our services without obligation. All patent rights are reserved.
Confidentiality
Non-public technical information, benchmarks, and evaluation materials shared with you in connection with the SAA Cloud API or a Paid POC engagement are confidential. Do not disclose them to third parties without our prior written consent, and use them solely for the purposes contemplated by these terms. This obligation survives termination.
Disclaimers and no warranty
The SAA Cloud API is provided "as is" and "as available." attention labs disclaims all implied warranties to the extent the law allows, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the services will be uninterrupted, error-free, or free of harmful components.
Limitation of liability
attention labs and its officers, employees, and contractors are not liable for indirect, incidental, special, consequential, or punitive damages from your use of the services, even if advised of the possibility of such damages. Our aggregate liability is capped at the greater of fees you paid in the prior twelve months or one hundred US dollars. Some jurisdictions do not allow these limitations, so they may not apply to you in full.
Indemnification
You agree to indemnify and hold harmless Socero Inc. and its officers, employees, and agents against claims, liabilities, damages, and expenses, including reasonable legal fees, arising from your use of our services, your violation of these terms, or your infringement of any third-party rights.
Termination
We may suspend or terminate your access at any time, with or without notice, for a violation of these terms or policies, or for operational reasons. Upon termination, you must cease all use of the services, and we may delete account data in accordance with our retention practices and applicable law. Confidentiality, intellectual property, disclaimers, liability limits, and indemnification survive termination.
Governing law and disputes
These terms are governed by the laws of Ontario and the federal laws of Canada applicable therein. Disputes are resolved by binding arbitration in Toronto. Either party may seek injunctive relief to protect intellectual property.
Changes to these terms
We may update these terms. Material changes are announced by email or dashboard notice at least thirty days before they take effect. Continued use after that date means you accept the changes.
For the complete current text, contact [email protected].